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Terms + Conditions

These terms are meant to protect all parties and are provided here as a convenience for inquiring customers.  Please note that upon approving your custom package, you'll be given a chance to review and sign for these terms.

- Quotes are valid for 30 days.
- We cannot hold dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non-refundable 25% payment and approval of these terms + conditions.
- It is your responsibility to review all event details, including the date, wedding venue, and quantities of items to be delivered.

2.    Booking Confirmation
- A booking is confirmed upon signature of these terms + conditions as well as receipt of an initial non-refundable 25% payment.
- This initial payment is non-refundable. It is compensation for our work done to date and is required to secure our services for your date because it precludes us from booking another event on your event date.
- This payment will be deducted from the total owing.
- Signing this agreement confirms you have proofread and approved all the details of your event.
- Changes to the quote can be made under the conditions outlined in the “Changes to Quote” section.

3.    Payment Terms
- The balance owing on your order is due 30 days prior to your wedding date.
- We cannot deliver any items or event designs without final confirmation of payment receipt.
- Payments can be made by by EFT / direct deposit or card.

4.   Exclusivity Agreement
- Upon accepting this quote, it is understood that Bella Florals by Amy will act as the sole and exclusive florist for your event.
- By signing this contract, client agrees that no other person, company, friend, family member, professional, or otherwise, shall provide fresh or artificial floral products for the client’s event location or event reception without the consent of Bella Florals by Amy.
- This clause is to strive for consistency and eliminate the chances of the work of Bella Florals by Amy being confused with the work of any other floral designer, florist, artist, etc.
- Some exceptions may apply; inquire with Amy Jojola, the owner of Bella Florals.

5.   Changes to Quote
- Upon accepting this quote, you are agreeing to the items and to the total value listed.
- Should you wish to make changes to the items in this quote, we require a minimum of 30 days' notice before your event date. However, please note, the final quote amount cannot be reduced by more than 10% from the original agreed-upon estimate.
- Changes to your event date and venue can only be made under the conditions listed in the “Rescheduled & Relocated Events” section.
- All changes must be made in writing to

6.    Event Cancellation
- If the client decides to cancel this agreement, it must be done in writing to at least 30 days before the event.
- Events cancelled within 30 days of the event date remain payable in full, regardless of the circumstance.
- If you cancel your event and provide more than 30 days' notice, the initial payment made remains non-refundable. Moneys paid above and beyond the initial 25% payment will be refunded.
- We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund (including the initial 25% payment).

7.    Rescheduled and Relocated Events
- The client must advise of any change to the event venue or event date in writing to
- We will do our best to accommodate new dates or location changes however we cannot guarantee our availability.
- If we are unavailable on your new event date, or are unable to accommodate your change of venue, the initial 25% payment made remains non-refundable.
- If we are available on your new event date, or able to accommodate your venue change, the initial payment made will be transferred to the new date. A new contract and quote will be drawn up considering the changed circumstances. (For instance, wholesale product prices fluctuate through the season, delivery and hourly wages vary depending on venue set-up requirements.)

8.    Price Variations
- We reserve the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale flower prices).
- We will make every effort to honor the original agreed price, however, the current volatile nature of shipping (national/international) dramatically affects wholesale flower prices.
- Any price increases will be formally advised to you in writing and a recommendation provided to the client at least 30 days prior to your event date.

9.    Product Substitution & Availability
- All flowers and foliage are subject to seasonal quality and availability.
- Unfortunately, we cannot guarantee availability, exact colors or shades of specific products. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool seasons have a dramatic impact on flower and foliage availability.
- Regardless of the availability of specific products, we will always adhere to the agreed color palette and style of floral design, as outlined.
- We reserve the right to substitute all products to ensure the highest quality ingredients are used. If needed, a final consultation can be arranged to discuss alternative options.
- Containers and vases may change due to supplier issues, we will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event.
- Refunds will not be given for minor changes in flower type or appearance.

10.    Delivery
- Upon delivery (or collection) the client assumes all responsibility and care for your flowers and designs.

11.    For Hire Pieces
- All rental items remain our property and are provided on a hire-only basis unless purchased by the customer.
- All rental items must be returned to us within 48 hours of the wedding unless agreed otherwise.
- Please advise your guests that all rental items (e.g. vases & votives) must not be removed from the venue, otherwise you will be charged the full cost of replacement of each item not returned to us.
- Clean, unbroken return of all hired stock is your responsibility.
- Lost, broken or damaged stock rented from us must be paid for in full, by you.
- We reserve the right to charge an additional holding fee for rental items. We also reserve the right to charge the client full replacement costs for items damaged, lost, or broken.

12.    Photographs and Video Footage
- We retain the right to photograph all finished work and use photographs of your wedding/event in our marketing efforts. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing.
- Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied, or edited in any way by you or any third party without our prior permission.
- Any photos provided to us by your photographer will only be used by us for the promotion and marketing of our business. Photographer’s credits will only be displayed if requested.
- We reserve the right to hire an independent photographer to capture our work on the day. Usage of these images will be limited to our own marketing and self-promotion applications.

13.    Installations + Large-Scale Designs
- It’s the client’s responsibility to advise the venue/events manager regarding the scope of designs.
- The responsibility remains with the client to seek the required permissions from the venue to construct any hanging, suspended or other uncommon floral installations.
- We cannot be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.

14.    Supplying Your Own Vases + Structures
- Please check that your vases and vessels are watertight before you drop them off to us.
- If you are using your own archway or ceremony structure, it’s your responsibility to ensure it is securely anchored into the ground in anticipation of all weather conditions (wind, rain etc.). Please check with the venue manager as to how and when this can be set up.
- We won’t provide refunds for any work that cannot be completed by us on the event day due to faulty or unsafe materials provided by the client.
- We cannot be held responsible for any damage done to items hired by the client.

15.    Extreme Weather Conditions
- In the instance of extreme weather (wind, rain, heat, or cold), we will always put safety first and will follow government advice regarding any event including flooded roads and mandatory evacuations.
- We cannot be held liable for the impact extreme weather conditions have on our ability to safely do our job.
- Extreme temperatures and high winds have a dramatic impact on flowers. While we will do our best to go above and beyond, we cannot be held responsible for damaged florals as a result of the weather.

16.    Covid-19
- We take public health seriously and adhere to all health and safety requirements: masks, gloves, proper sanitary measures and social distancing are a part of our basic service standards.
- Where we cannot safely perform our duties as a direct result of COVID-19, we will advise the client in writing.
- Should we be required to quarantine in the lead-up to your event date, we will advise you in writing and provide you with our plan of action.
- Should someone from your event contract COVID-19, it’s your responsibility to advise us in writing as soon as possible.

17.   Limit of Liability
- In the unlikely event that I am injured or become too ill to provide flowers for the wedding, we will make every effort to secure a replacement florist.
- If this situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received.
- We take the utmost care with respect to transporting and preparing the flowers, however, should the flowers be lost, stolen, or otherwise destroyed for reasons beyond our control, responsibility and liability is limited to the return of all payments received.

18.    Force Majeure
- In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.
- In the instance, the force majeure event results in the cancellation or relocation of the wedding within 30 days of the planned date, and the wedding date is unable to be rescheduled or relocated by mutual agreement as per this Agreement (Rescheduled & Relocated Events), you agree that you will be liable for:

The initial 25% payment; and
An amount equivalent to the cost of any flowers or materials purchased by us to meet our obligations under this Agreement.


Still have questions? Ready to inquire about your date?

Get in touch here so we can start working together.

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